JEWELLERY WARRANTY


At REALYOU, we pride ourselves on exceptional craftsmanship and meticulous quality checks during production. In the rare event you encounter an issue, we offer a two-year manufacturing warranty on all our jewellery as a testament to our confidence in the quality of our pieces. Please keep your original invoice as proof of purchase to validate warranty claims.

2 Years Manufacturing Warranty

We provide a two-year manufacturing warranty for all jewellery from the date you receive it. Repairs or replacements will only be processed once the defective piece is returned to us.

Postage Details:

  • Customers in Malaysia and Singapore: Pay for postage to REALYOU; return postage is on us
  • International customers: Responsible for both postage to and from REALYOU

If the piece is caused by manufacturing defects, we will repair or replace the piece with the same or a similar piece. If the damage is identified as normal wear and tear, repairs are available at a flat service fee of RM50.

Repairs will take approximately 3 weeks, depending on the extent of the damage.

What Is Covered?

Our warranty covers manufacturing faults and defects such as:

  • Loose or missing stones, provided there is no sign of bent prongs, clasps, or metal
  • Broken clasps caused by a faulty spring mechanism

What Is Not Covered?

Our warranty does not cover:

  • Prongs catching, bending, or wearing out from regular use
  • Discolouration caused by exposure to chemicals, makeup, swimming pools, or hot tubs
  • Damage from wear and tear, misuse, or accidents
  • Improper storage, such as prolonged storage in the gift box
  • Repairs or modifications done by a third party

How to Submit a Warranty Claim

To submit a warranty claim, please email our Customer Experience team at [email] with:

  • Proof of purchase such as your order number
  • Photos or a short video showing the issue you are experiencing
  • A description of how the damage occurred
  • Details of how your piece has been worn, cared for and stored

Lifetime Limited Warranty (After 2 Years)

To maintain the brilliance of your REALYOU jewellery, we recommend regular cleaning once a week. For immediate upkeep, use a soft toothbrush with dishwashing liquid and water. Avoid exposure to harsh chemicals like hairspray, lotion, and chlorine, which can damage the jewellery’s surface.

For professional cleaning, reach out to us—this service is complimentary for:

  • Demi-fine jewellery: Three (3) years from the date of purchase
  • Fine jewellery and Customised jewellery: Five (5) years from the date of purchase

Postage Details:

  • Customers in Malaysia and Singapore: Pay for postage to REALYOU; return postage is on us
  • International customers: Responsible for both postage to and from REALYOU

Please allow up to 3 weeks for the cleaning process.

Should you have any questions or require assistance with your jewellery, please refer to our FAQ or contact us at [email].