TERMS & CONDITIONS

Pricing & Availability

While we try to ensure that all details, descriptions, and prices appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’. 

Colour, Shape, and Size

REALYOU reserves the right to make slight amendments to products on the website including differences in colour, shape, and size. Once in receipt of goods, the customer can return if not satisfied with the variations from website to the actual article. The Customer’s statutory rights will not be affected. 

Privacy Policy

Our privacy policy tells you how we will use your personal information and details of this can be found at Privacy Policy. By using this Website, you consent to use your personal data for the purpose of dispatching goods and related matters as described and warrant that all data provided by you is accurate. View full Privacy Policy. 

Changes to Website 

REALYOU reserves the rights at any time and without notice to amend, remove or vary any page of this Website. 

Cancellation

By You: 

Once an order has been placed, we are unable to make any changes or cancel your orders.

You can return your order once you have received it. 

By Us:

We reserve the rights to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered or one or more of the items you ordered was listed at an incorrect price due to a typographical error. If we do cancel your contract, we will notify you by e-mail and will re-credit your account any sum deducted by us from your account as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered. 

Complaints & Claims

If you find that you are not satisfied with any product or service, please contact our Customer Service team at service@realyou.my. You will receive a written response within 7 working days. We will endeavour to resolve any complaint within a further 14 working days. 

Mistakes: 

Any mistakes in invoices, receipts or payments will be rectified as soon as possible, and at the latest within 5 working days of agreeing to do so. 

Returns Page

Please visit our returns page for all further information regarding returns and exchanges.

Agreement

Liability:

If you do not receive goods ordered by you within seven working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email of the problem within 7 days of the date which you ordered the goods. If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within seven working days of the delivery of the goods in question. If you notify us of a problem under this condition, our obligation to you will be either: To make good any shortage or non-delivery; or To replace any goods that are damaged or defective; or To refund to you the amount paid for the goods in question in whatever way we choose. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above. We cannot be held responsible for any delays once the goods have left us and are in possession of the courier. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.

Copyright, Trademark, and Intellectual Property

REALYOU Limited Liability Partnership is the operator of www.realyou.my.

All materials on this Site, and the Site itself are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials. These materials are owned by REALYOU. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this site, as well as the software used in the design and development of this site. All rights are reserved, worldwide. You are expressly prohibited from: Reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the website; and Removing, modifying, altering or using any registered or unregistered marks/logos/design owned by REALYOU, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of REALYOU could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to REALYOU.